SPA ETIQUETTE

Opening Hours
The Health & Beauty Center is open from Monday to Saturday from 9am to 1pm and from 4pm to 8pm.
On Sunday it is open from 10am to 5pm.
Our thermal Spa is open from Monday to Saturday from 9am to 1pm and from 5pm to 8 pm.
On Sunday the Spa is open from 10am to 2pm.

Privacy and Relax
To ensure all guests enjoy our peaceful surroundings, we ask that noise be kept to a minimum as there are treatments in progress. While in the Spa, we kindly ask that all cellular phones be turned off.

 

 

Special Health Advices & WarningsIt is advised that you consult our Medical Doctor prior to seeking spa services if you have allergies, high blood pressure, heart conditions, varicose veins, are pregnant or have health conditions. Be sure to notify the spa receptionist before booking so she may better guide you.

 

 

Appointment Reservation
It is recommended that you book your treatments in advance in order to select your preferred time and avoid disappointment. All of our treatments are subject to availability. Please contact the Spa by dialling ext. # 609 from your in room telephone, by e-mail: [email protected] or by dialling (+ 39 081) 986111

 

 

Our cancellation policyPlease notify us at least 5 hours in advance if you need to cancel or reschedule your appointment. Any cancellation with a shorter notice will result in a 50% fee being charged. "No Show" appointments will be charged at full price of the treatments booked.

 

 

Observance of scheduled appointment time
Please arrive 10 minutes prior to your scheduled treatment time allowing you to relax and start your treatment on time. Arriving late will unfortunately limit the time allotted for your treatment; it will lessen the effectiveness of the treatment and more importantly your pleasure and enjoyment. As a courtesy to all our clients, all treatments are completed as scheduled. Full charge for the service will apply.

 

 

What to wearWe suggest you come to the Spa wearing the bathrobe and slippers provided in your room. During the treatment it is mandatory to wear the swimsuit or the disposable slip. We recommend that you leave your valuables and jewellery in your room, we do not assume liability for any valuables.

 

 

How to maximixe your SPA experience
During the treatment feel free to communicate to your therapist your preferences, expectations and concerns. If you are uncomfortable with anything throughout your treatment – the pressure, the music, the temperature - please speak up. The therapist will make an adjustment. It is your choice whether to talk during the treatment or to stay quiet. The therapist will follow your lead. Therapists drape towels or sheets (to protect your privacy) at all times during treatments. Only areas that are being worked on are undraped.